Privacy Policy Alpha88 –
Malaysian User Data Protection

1 Introduction

Welcome to the alpha88 Privacy Policy. This document is the official statement from our platform on how we manage your personal information as a member or visitor of the alpha88 platform in Malaysia.

Alpha88 is a licensed online entertainment and wagering platform operating legally under a recognised licence. We understand that your trust is our most valuable asset. That is why we go beyond mere compliance with applicable data protection laws — we take every measure to ensure that your personal data is handled with full integrity and transparency.

This Privacy Policy applies to all users who access the Alpha88 platform through our official website, mobile app, or any other digital channel associated with the Alpha88 brand. It covers all data collected, processed, and stored by us during and after your membership period.

2 Information We Collect

Alpha88 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

We may also collect information indirectly when you use third-party services integrated with our platform, such as approved payment providers or identity verification providers.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. alpha88 uses your personal data for the following purposes:

• Registering and verifying your identity as a legitimate member through the established KYC process.
• Processing deposits, withdrawals, and any financial transactions you carry out on the platform.
• Providing effective customer support when you need assistance via live chat or email.
• Sending important notifications related to your account, including transaction confirmations and security updates.
• Detecting and preventing fraud, money laundering, and suspicious activity on the platform.
• Complying with legal obligations and regulations applicable to the operation of an online gambling platform.
• Improving platform design, user experience, and game features based on usage patterns.
• Sending relevant promotional offers and bonuses, subject to your communication preferences.
• Implementing Responsible Gaming programmes and identifying members who may need support.

Alpha88 only processes your data where a valid legal basis exists — whether based on your consent, contractual necessity, the platform's legitimate interests, or applicable legal obligations.

4 Information Sharing

Alpha88 does not sell or trade your personal information to any party. However, in operating our platform, there are limited situations where we may need to share your information with specific parties:

• Payment Providers: Information required to process deposits and withdrawals is shared with legitimate payment providers such as banks, FPX providers, and approved e-wallets.
• KYC Verification Providers: Your identity data is shared with approved third-party identity verification partners for legal compliance purposes.
• Technical Service Providers: Cloud infrastructure and technical service providers that help operate our platform, subject to strict confidentiality agreements.
• Regulatory Authority: We are required to disclose certain information to the relevant regulatory authorities when lawfully requested under applicable law.
• Law Enforcement: In cases involving fraud, crime, or security threats, we may share information with the relevant police or law enforcement authorities.

5 Cookies & Tracking Technologies

The alpha88 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session authentication and security. They cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting anonymous information about how visitors use our platform, helping us identify the most frequently visited pages and improve platform speed.
• Functional Cookies: Allowing the platform to remember your preferences such as language, currency, and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns to plan meaningful improvements for all members.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform. For more information on managing cookies, refer to your browser's help section.

6 Data Security

Alpha88 continually invests in the latest security infrastructure to keep your personal data protected at all times. The technical and organisational security measures we implement include:

• Data encryption in transit using industry-recognised TLS 1.3 and 256-bit SSL protocols.
• Encryption of data stored in databases using AES-256 standard for sensitive member information.
• Role-based access control (RBAC) ensuring only authorised personnel can access sensitive data.
• Intrusion detection and prevention systems (IDS/IPS) that continuously monitor for suspicious activity.
• Regular security audits conducted by accredited independent cybersecurity firms.
• A comprehensive incident response plan to address any data breaches swiftly and effectively.
• Two-factor authentication (2FA) for staff access to internal systems and recommended for all members.

7 Your Rights

As an alpha88 user, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the alpha88 customer support team via live chat or our official email. We will process your request within a reasonable timeframe not exceeding the limits prescribed by law.

8 Data Retention & Deletion

Alpha88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Retained for the duration of your active membership on the Alpha88 platform.
• Financial Transaction Data: Retained for a minimum of seven years from the transaction date to comply with financial and tax legal requirements.
• Security Log Data: Retained for 12 months for security investigation and audit purposes.
• KYC Data: Retained for five years after account termination to comply with anti-money laundering regulations.
• Communications Data: Customer support conversation records are retained for two years for service quality purposes.

Once the retention period expires and there is no legal requirement to keep the data, we will securely delete or anonymise your data using industry-recognised methods so that it can no longer be associated with you.

9 Third-Party Links

The alpha88 platform may contain references or links to third-party services such as payment providers or entertainment partners. Please take note of the following:

• Alpha88 is not responsible for the privacy policies or data processing practices of any third-party websites or services.
• When you access third-party services through our platform, their privacy policy will apply to any data you share with them.
• We encourage you to read the privacy policies of all third-party services you use alongside the alpha88 platform.
• Any information you provide directly to third parties falls outside the scope of alpha88's data privacy responsibilities.

10 Policy Changes

Alpha88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When we make material changes:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will notify members via their registered email or in-platform notifications.
• In cases of highly material changes that affect your rights, we may require your renewed consent before continuing to process your data.
• Continued use of the platform after changes are published constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the following channels:

• Privacy Email: [email protected] – for specific enquiries related to privacy and data rights requests.
• Live Chat: 24/7 live support is available within the platform for general enquiries.
• Response Time: We aim to respond to all privacy inquiries within 3 business days.

We take every privacy inquiry and complaint seriously. Our trained team is ready to help you understand your rights and ensure your personal data is managed in accordance with established policy. Do not hesitate to contact us if you need any further clarification.